EON are a highly dysfunctional company with no right to operate. They are chasing a bill that I queried already with N Power and cannot seem to get it right. They keep calling and starting again without ever knowing what the previous person has told me. I can be on the phone for over an hour one day with them and the next day another one calls to start again, 'we work on an automated system' she said - nonsense! Why can't they communicate with each other? They always say they are looking into it for me and never get back to me. They have recognized that the bills are way too high and can't explain it but refuse to call back or sort anything out. I requested a deadlock letter which they sent but it was dated 8 months ago! They told me that they had sent it to me then but I never received anything. They guaranteed that the head of complaints resolutions would call but of course not heard anything...