““If I had read the reviews in advance, I might have been more aware of the issues others experienced. Thankfully, ARMSTRONGPAVE.ORG took my complaint seriously and responded promptly and professionally. I received a full refund last week, which was a huge relief and a clear indication that ARMSTRONGPAVE.ORG Team is committed to customer satisfaction and accountability”
“I am being harrassed by EON on a daily basis. I am 78 years old, and can do without this. I am having nightmares................... Wish i had never gone with them. Should have stayed with British Gas.”
“I would give zero stars if I could my mum lives in a small one bed flat no washing machine or dryer as they have a communal laundry and she pays £196 a month for electric and they keep saying her account is in debt I have queried this many times as she’s paying double what I pay in a large 3 bed house I’ve gone through all her statements one month she can be in credit then the next month hundreds of pounds in debt surely this is not correct I am getting nowhere with this company”
“A joke of a company! Called the customer support in Germany and not one single person spoke English! They had no issue speaking English when they wanted my money, now that there is an issue, they don't have anyone speaking English! WTF!”
“Honestly the worst customer service experience I've ever had in my whole life. Ever. I even complained to the complaints department and they equally speak in riddles and I've waited 14 days with the complaints department about the original complaint, asking to speak to supervisors and still no movement - whilst still being sent bills after I was told they would be frozen during the dispute. I genuinely have never experienced customer service like it. I never write reviews, or complain but I am going in circles and have no idea how to get things done -if the complaints department are equally as inefficient. Honestly awful, awful. And SUCH a waste of my time and energy. We only just joined them and terrible service from the absolute get go - not one good or efficient thing has happened since joining two months ago. I am despairing.”
“0 stars i have been with this company for just over a year now from moving into the house and had nothing but problems. With them and trying to get help from them is shocking they just fob u off and if you raise a complaint they just cancel it off do not recommend this energy company at all avoid avoid avoid”
“After months of back and fourth about a bill that simply doesn’t make sense (2 weeks costing more than 4 months from a meter reading they won’t provide evidence for), because of a redundancy I asked for a reduction on my final bill as I was paying off the debt monthly, they then took out the entire amount without asking or warning leaving me stuck. They still offer no solution or help of any kind. Seriously avoid avoid avoid. I have been using Octopus since who are the most helpful, always answer any questions and make it super super easy to see where you’re up to.”
“These are such terrible people: they quoted me £31.82 a month, and then tripled it, to £96.57 a month. They are now dunning me for the balance (including £100 exit fees), and an illusory £15 late payment fee; threatening debt collection agency
I should have known better to give them another try (I'd forgotten: I left them some years ago).
I was going to say that I don't know why anyone signs up with them; but then I recalled why *I* did (see above).
Avoid these people.
I'm only giving them one star, because I can't post without one - let alone a CROSS.”
“I have been waiting for a refund from E.On for two months now. Each time I call them (three times now) they say they have “now actioned a refund” but they necver do.”
“Shocking communication, Whatsapp slow and drawn out (over many, many hours) with the operator wanting a account details every other reply followed by what is the problem.
I think 1.2 rating is too generous considering the profit they are making and the service we are getting.”
