“I have been waiting for a refund from E.On for two months now. Each time I call them (three times now) they say they have “now actioned a refund” but they necver do.”
“Shocking communication, Whatsapp slow and drawn out (over many, many hours) with the operator wanting a account details every other reply followed by what is the problem.
I think 1.2 rating is too generous considering the profit they are making and the service we are getting.”
“Moved to eon around 3 weeks ago. I have had no communication regarding an appointment to read our metre. Today I recieved a strongly worded letter saying they attempted to come today (11.30 on a wednesday) and due to us not being in they had applied for a warrent to enter my home! I called to be told the warrent has already been applied for, and said it was their 3rd attemp to come and that they have sent previous letters. This is absolutly not true. We have security cameras which show that the man who came today pulled this threatening letter from his pocket already filled in with our details completed. Absolutely discusted by this service and entitlement to force entry to my home with no attempted appointment or communication. We have sucked up the exit fee as I would NEVER stay with a company which runs with such aggression.”
“My meter is blank and not accepting credit so rang Eon Next re someone coming out to deal with it.Was told go home and ring and in three hours someone will be sent out to deal with it.
This I did only to be told no that won't happen but an appointment will be made.Then I was told by another customer service guy oh your appointment is not coming up and could not be found.I was then told I would have to wait till APRIL for someone to deal with the meter and that someone will be ringing within five days for me to book an appointment with them.That was on the 19th of February, it is now the 26th and I have heard nothing.
Absolutely abysmal service, would not recommend EOn Next to anyone, steer clear.
Mark Stevens
Isle Of Wight.”
“Eon charged me £170 gas & electricity, for a house that is up for sale & not using any! I remonstrated with them with no avail. I decided to switch suppliers to Octopus & hey presto, I got a refund. Octopus have been brilliant.”
“Rip-off and poor complaint management.
In Sep 2024, after receiving numerous emails from E.ON urging me to switch to a smart meter, an engineer came on the 6th of September to install it. Ten days later, I was shocked to receive a bill of £400 for what E.ON claimed was gas consumption. I promptly called E.ON, and the agent acknowledged the error and reversed the charge. However, to my surprise, E.ON charged me the same amount again, nullifying the credit they had applied. Since then, I have been in dialogue with one of their representatives, who has been unhelpful, providing inconsistent and speculative answers.
682 m³ of gas in just 16 days !!!(from 6th Sept to 22nd Sept). is it reasonable, No, this usage is extremely high and unrealistic here's the issue in numbers
682 m³ of gas is approximately 7,570 kWh in 16 days, which averages to about 473 kWh per day.
Typical UK household gas consumption is around 12,000 kWh per year, which is about 33 kWh per day.
Showers: If each shower uses 3 kWh, this is the equivalent of 157 showers per day.”
“I have been chasing Eon for the past few months to pay the credit on my deceased mothers house, the service has been diabolical, been passed around continuosly saying they will send a cheque then when it doesn't arrive I email to chase it up and everytime they say they have to review and rebill with the credit coming down even though this has already been done. If I COULD GIVE ZERO STARS on here I would. Avoid dealing with these people at all costs. They are the most unhelpful uncaring company I have ever had the displeasure of dealing with”
“4.5 months of telling them what the problem and they still can’t grasp the issue - wrong meter fitted. Meanwhile been overcharged £525. Every day like Groundhog Day trying to explain to a different person who always fails.”
“Had a planned installation for the morning and no one pitched. When I then emailed to check , the response I got was "After checking the account the appointment has been cancelled due to an unplanned absence, We will look to get this re booked for you.
Kind Regards"
No apology, no notification, nothing.....
Hard to see how this business still exists”
“Overcharged after only 4 months of joining. E.On are saying I am 300 pounds in debt after only just charging. My previous provider I was always in credit for more than 6 years. As soon as I switch, E.On are trying to scam me and raise my direct debit for 20 pounds more a month, or ask me to pay 300 pounds. Ridiculous.
Avoid switching to E.On. They will try to raise prices and costs as soon as you join!”
“Worse then mobsters will do what they want and won't deal with your concern and never dp there part which make sure houses are energy efficient!
I have even made a community group on Facebook.
https://www.facebook.com/groups/1028452948970701/?ref=share”
“Eon has been pestering customers to put smart meters. They tell u that the old meter has to be removed as it reached its expiration and new smart meter needs to fixed .
When that doesn't work , they send msg after msg saying I haven't topped up ( instantly I ve topped up)and call them up .
Next , the recent gimmick..as soon as I top up , there's a 'CALL HELP' which flashes .
I called up CS , they said we've received many calls with same complaints. Call us back when gas says OFF and an engineer will come in ........ funnily , the agent tells me as soon I call call her up ... that I need to Install a SMART METER..... that gave the game away ..... They'll do anything to harress the customers to Install smart meters .... Hope the authorities are looking into this UNFAIR practice. I'm disappointed with EOn”
