I wish I could give -3 like the temperature currently outside!! So far me and my 3 children have been left for 36 hours with no heating, no hot water and no way of using my gas cooker. Apparently we are not important enough for an engineer to come out!! All because of a lost purse, which contained my gas card. So after calling and spending over 2hrs on hold on the 'emergency line' as it was 7pm, I spoke to a representative who sent me on a wild goose chase with the wrong activation code for a new card. (First night no gas) 12hrs later (7am) I am back out with no luck and I get through to another representative, who informs me I have been given the wrong code AND the alternative card other than eon I was advised to get was also wrong. So I am given another code with 3 card options I could get. I finally find a EDF card, the activation code works (yay) but once home the card is NOT ACCEPTED! As again wrong information given. Speak to a 3rd person, told he will top up my metre manually while he sends me a card which will take 3 business days (this is friday) and to call back in 2hrs if gas is not on metre. Well he didn't check with me that my metre was not a smart metre, so of course after waiting another 3hrs still no gas! Call back again to find out I can no longer find a card myself for top up as they have now issued a card out. And because I wanted to speak to a manager the phone was put down on me! So my family have been left for another night, with no gas and no solution from anyone. At one point they said they would send an engineer to come and top my metre and give me a card....but now they have said that there is no record of this being said! I am honestly at breaking point as it is so cold. This is unbelievable, I will be going to my local news paper and my local mp.