Avoid this supplier at all costs! I lost a house in a fire together with 11 other houses and eon next keep on billing me by making random figures when there is no consumption whatsoever. I informed them the day after the incident, and 6 months on no resolution whatsover. After 3 months eon next inform me to contact the dno which i did and they were already aware of the situation. Conflicting information. In the meantime i get daily threats by phone and messages that i am incurring penalties and charges. No customer service, no empathy, they do not listen and they do not communicate. They are thieves! Avoid at all costs!