My late mother always paid on time after she passed 31/12/21. As executor received probate. Took over a year to sell the property which was vacant and cleared. Gave a final reading when sold. Power was turned off for the last 6-7 months. Gone from being in credit by a large amount to owing funds. Spoke to an agent who admitted to working from home. The agent was very patient and professional, But couldn't answer all my questions. Asked for a supervisor to call me back, just made excuses that it wasn't possible for a TM to call me. Issue still not resolved. I would never recommend this company to anyone.