Eon Next are horrible, incompetent and do not value their customers as I experienced major issues with a gas pay meter and was lied to by Eon Next on numerous occasions in which I was told that my meter must run out before an engineer can be sent (idiotic policy from a cheap skate company) at any time for an emergency appointment yet when the meter ran out on more than one occasion in -0 temperatures and a young child in the home which Eon Next was fully aware of yet they refused to send anyone out. You will wait for well over an hour if you call them and the problems I experienced went for longer than 2 months resulting in 20 phone calls which resulted in a total of 20 HOURS ON HOLD. I have been promised call backs by managers on 3 occasions but AGAIN Eon Next lied and no one called due to them having no sense of customer service and not valuing their customers. The stress that this caused is so unacceptable and the best advice I can give is to STAY AWAY FROM Eon Next as I have been hung up on by their staff when they struggled to resolve my horrible situation and this happened numerous times as they are beyond incompetent. In the end I was offered an insulting £50 compensation. BEWARE!!!!!!!!!!!!!!!!!!!!!!!!