Appalling customer service Firstly an engineer came out for an RTS survey when I had first moved into my new flat, he told me the last engineer who came out had left the meter box unsafe and that if I had touched a part of it I’d have been electrocuted! he fortunately was able to make it safe while he was there. It was noted that the meter was broken and a smart meter would need to be fitted. I spent days trying to get through to someone to arrange for my meter to be replaced, I had spoken to over 10 different “energy specialists” to get an engineer to come out, however no one had a clue how to sort this so I was promised a call back time and time again no one bothered to call me back. The amount of times there had been system errors meaning no one had been able to contact me was ridiculous. When the engineer was finally able to fit the meter weeks later he was unable to fit the smart meter part as promised because the office hadn’t set something up correctly, again another system problem their end. I was told that the issue had been escalated and prioritised yet no one is able to get me an appointment for the smart meter to be fitted after another 2 weeks waiting. There’s still other unresolved issues 2 months later everything that could go wrong has gone wrong! This company does not have a complains procedure, you can report a complaint but nothing will be done about it no one really seems to care, communication within the company is non-existent. I have asked to have the issue escalated and still no call back from a manager as I requested, I’m now seeking advice from the Ombudsman because I have no other options and I’m losing the will to live. I’m not normally one to complain but I’ve wasted hours dealing with this company they have caused me so much stress and anxiety. I’ve never dealt with such an awful company in my life, would rate less than 1 star if I could, please please please avoid at all costs!!!