I gave up counting at 50 ONE-STAR REVIEWS IN A ROW on Trust Pilot. Clearly, the reviews here are no better. It does not surprise me that Eon Next just got fined £5 MILLION pounds for terrible customer service, in my opinion, they got off lightly. Due to the aftermath of Covid and myself being out of the country and not receiving mail, my account had gotten in arrears. I agreed to a payment plan for a £772.79 bill with Eon Next. This was paid up in full quickly as agreed, alongside my regular electricity payments with Eon Next. I have documentation from them to show the account is up to date and all payments have been made in full. However, what they didn’t tell me when they arranged their crooked payment plan was that they had already sold the debt to CVS Law (another scam and bullying company), so Eon Next was in fact, essentially double dipping. So, the whole time I was innocently honouring my agreement and paying my bills, I was oblivious to the fact that they had sold the debt. As I was out of the country, I received nothing on this and thought it was all handled until last week when the bailiffs showed up at a friend’s house where I receive mail sometimes, and demanded payment or they would break down the door and come in and claim goods to the value of £1391.28 they initially said over £1900 but then changed the amount. Because this was not my home, and I felt bullied by their threats, I paid it, putting my bank account in arrears. Not only has Eon Next not apologized, but they have arrogantly been of ZERO assistance whatsoever and are refusing to help in any way to get this rectified, just passing the buck to CST Law (the company they sold the debt to) who neither return phone calls, nor emails. Eon Next tells me the department that deals with this sort of thing (clearly it happens a lot) is internal and cannot be reached by the public, in my opinion, this is just code speak for “they have scammed so many people they are overwhelmed and cannot deal directly with their victims” My concern is that Eon Next will scam more unsuspecting and vulnerable people and cause even more heartache and damage affecting the mental health of their victims. Eon Next should not be allowed to stay in business. I can back all this up with emails and paperwork. RUN do not walk away from this awful company Eon Next, they are heartless and I am not sure how they have been allowed to stay in business.