Worst customer experience I’ve had to date.
Bills are inconsistent, reps are incompetent and unprofessional (tried to charge me for hp to 600£ without properly looking into the account).
Any concern you’d raise about your bills or asking for help, will be answered with an automated explanation on how energy prices have gone up.
Impossible to speak to a manager.
Even the person whose been dealing with my complaint has been cynical and had zero empathy.
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Alice, Customer Support
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