Rubbish,rubbish and rubbish again. Stay away from this company. I purchased my property over 2 years ago and from day 1 of joining them I have had nothing but rubbish from them. First problems were with my new account, previous owner had died but company insisted I was her - eventually sorted after umpteen attempts for them to understand the word "deceased". I then start having problems with payments, finally get that sorted then problems trying to get a Smart meter and that was over 2 years ago and STILL they won't give me one, apparently I already have one when I clearly DON'T, then after covid they decided they would increase my monthly payments by over £200 which I politely told them NO they won't. Eventually sorted that but only because I threatened them with legal advice. I now only pay them for what I use, I will not pay them a set amount each month and I don't care if it costs me a couple of quid more, at least this way I know what I owe and it gets paid and they dont have my money sitting in their banks earning interest for themselves. STILL NO SMART METER so when I keep seeing all these adverts in the media and on TV I want to scream as they make it sound so simple to just get one when in reality it's a nightmare or is that just this horrendous insulting company whose staff think it's ok to lie, insult and belittle their customers, those of us who actually pay their wages as I pointed out to an arrogant little !!! one day after I was fed up with listening to his rubbish about how it's my own fault apparently that I don't have a meter, as I pointed out he should have a little more respect for his customers and that I and many more people pay his wages, he just said "No you don't, the company does" I rest my case about this company being useless !!!