I have no idea why anyone would negative rate eon..... I switched to eon around 3 years ago and I have to say the customer service is absolutely excellent. The app is fantastic, you can; Check tariff Web chat customer services Email them from it Call them from it Arrange refunds Alter direct debit dates Alter amounts paid Print off bills Send meter readings Arrange goverment discounts Very fast, responsive app that's obviously had a lot of thought put into it and while in debt they have written off, thanks to passing on goverment grants without delay, a troublesome debt and halved my bill til march 2024. Im 55 nearly and used many companies and from the heart so glad I switched to eon. I have not found one fault and would highly recommend them as a company. Very efficient, helpful, polite and genuinely a good company. Well done eon