The customer service is extremely poor, with numerous complaints submitted through WhatsApp messenger. This platform is inefficient for customer communication, with an average wait time exceeding 5 hours, often longer. The Smart Meter is utterly pointless, providing inaccurate charges. The current usage displayed on the EON app contradicts the Smart Meter, amounting to false advertising and an inability to monitor my bill accurately. Despite raising these concerns with EON in August, I continue to receive varied responses from different advisors. A complaint was lodged months ago, yet I have not received any response despite my persistent follow-ups.