A Nightmare Energy Provider Rating: 0 Stars I wish I could give them zero stars because even one star is too generous for this money-grabbing nightmare of an energy provider. The staff here must be trained in the art of being completely switched off during conversations. I find myself explaining every interaction repeatedly as if they've never heard of customer service. This has hands down been the worst energy provider I've ever dealt with, and I've had my fair share. They have a remarkable talent for dodging questions, opting instead for scaremongering tactics to squeeze every penny out of your pocket. Don't even get me started on their customer service; it's sub-optimal at best. It takes them ages to respond, and when they finally do, it's just a generic "I'm really sorry to hear that" message, as if they have a template for apologizing. I wouldn't wish this energy provider on my worst enemy. They are clearly capitalizing on the current energy price surge, exploiting the vulnerable without a second thought. In my opinion, they should be struck off from trading energy altogether. I wouldn't trust them to trade football cards, let alone something as crucial as energy. Steer clear unless you enjoy headaches and throwing money down the drain.