Account A-455E0C97 24 Braeside road. SW16 5GB. I have been in the property since the 22nd January current. First time I got a bill from EON was on the 22nd of May. £93.54. I phone in the same day asking for a breakdown in the charge as I wanted to know what I was paying for each individual month. Customer service said that would take about 2 months to process. And no more. I assumed I would once again get billed however this time informing me how the charges were made up. Got another bill sent out a day later, the 23rd of May, informing me I now had to pay an extra debt collector fee of £20 which at the time was not even an option as there is in any event a week to pay the bill. And another late payment bill of £10 pounds when the initial agent informed me of nothing other than it would take 2 months. SO EON IMMEDIATELY CHARGES A £10 LATE PAYMENT BUT ALSO IMMEDIATELY, THE NEXT DAY CHARGES A 320 DEBT COLLECTION FEE. OUTRIGHT FRAUD. And this entirely due to the negligence of Eon that did not even bother to put in Flat numbers. There are 6 flats in this building and naturally no one was picking up mail addressed to the building. Till the Landlord took all of the mail which is when we first heard of this. To top off this amazing service, a female agent kept me on the line for about 20 minutes and then came back to put the phone down on me. R Granja ,