I had an account with this company 4 years ago and ended the contract 2 years ago as I was leaving a rented property. I emailed them with my final readings and received an email saying my account was closed. Now out of the blue I am receiving emails from them exactly 2 years on from when I closed the account saying I owe them money. They have just reopened a new account in my name and sending me emails. This is absolutely absurd I have now contacted a lawyer and will be contacting the ombudsman regarding this. I have sent them a copy of the email showing them a email from themselves saying the account was closed. Beware of this company.