Terrible horrendous customer service and I took em to the ombudsman and won my case yet they still have not got my bill correct horrible service called them 20 times no return of phone calls also once you have credit on your account they take it away from your account total thief’s ! Throughout the all process they have stolen £700 of energy costs from me today I moved to another energy provider ! Total do nothing for you and the ombudsman was the same at the end ! Horrendous company stay clear of them unless you bank account wants clearing out and your bill will always get updated once they have credit in place after 12 months of hell from them and I thought the ombudsman would assist which at first they did then they just agreed with them on the incorrect final bill ! Stay away from these thieving cowboys