Rip-off and poor complaint management. In Sep 2024, after receiving numerous emails from E.ON urging me to switch to a smart meter, an engineer came on the 6th of September to install it. Ten days later, I was shocked to receive a bill of £400 for what E.ON claimed was gas consumption. I promptly called E.ON, and the agent acknowledged the error and reversed the charge. However, to my surprise, E.ON charged me the same amount again, nullifying the credit they had applied. Since then, I have been in dialogue with one of their representatives, who has been unhelpful, providing inconsistent and speculative answers. 682 m³ of gas in just 16 days !!!(from 6th Sept to 22nd Sept). is it reasonable, No, this usage is extremely high and unrealistic here's the issue in numbers 682 m³ of gas is approximately 7,570 kWh in 16 days, which averages to about 473 kWh per day. Typical UK household gas consumption is around 12,000 kWh per year, which is about 33 kWh per day. Showers: If each shower uses 3 kWh, this is the equivalent of 157 showers per day.