In the last year, there have been nothing but ongoing problems with the pool, the pool heater, the sauna and the hot tub. The lack of communication and knowledge of what's wrong with the pool, the heater, etc is ridiculous and you can't get a straight, informed answer from any of the staff. The heater is non-functioning almost once a month now, and it takes two to three weeks for it to be remedied. Do the math - how many days out of the month is the pool actually comfortable and usable!?! I joined the Ehrlich location solely for the use of the pool and its 24/7 access. I've been half-frozen trying to swim in an unheated pool, had to rearrange my whole schedule to swim elsewhere and I'm extremely frustrated with the way the Aquatics area is (Mis) managed by EOS!