I recently attempted to order 4 grommets for the panels of my Rancilio Epoca. Your website said that only two were available. Even though you charge the ridiculous price of $4 a piece for them, I ordered them along with a few other items. Then, having a hunch, I looked at the grommets again and miraculously just a few minutes later, four more were available. The grommets can't cost more that a few cents a piece, yet you charge $4 each. Can you say price gouging? I then tried to add the two additional grommets to my order so as not to incur an $8 shipping charge for two tiny rubber grommets. No one from your company would contact me back. This is the first bad experience I've had with Espresso parts. Extremely disappointed.