2.55pm accident 4.15pm reported to the insurance company Given max 90 min waiting but prioritised with infant in the car 5.40PM Call from RAC ETA is 7.40pm and told to leave vehicle unattended as they would collect keyless Tried to contact the insurance company and Rac, both numbers were not reachable. One was waiting in queue for over 30 min and cut off the other one just did not work. Husband got through to insurance and complained. ETA given 20 min to 6.50pm but this did not happen. 6.40pm Had a call from RAC asking where I was, and eventually realised that they have been given an address in Birmingham for collection from insurance. The man said to call me back but not heard again 6.50pm left the vehicle locked. 9.30pm I called insurance company and got connected directly to Barbara in manchester. I was saying I am not happy with the car in vulnerable location, and she apologised for the mess caused and spoken to the manager and told me they would arrange a different contractor and the car would definitely be collected before midnight KEYLESS! They have put keyless in capitals!! I asked for notification at collection of the vehicle and she said of course that would be done whatever time it is. 10.30pm had a message they are only contacting the contractor to recover the vehicle and ETA is 90 min. 7.10am I spoke to claire and she said the car is definitely collected 9.22pm last night with menchett recovery. I asked for confirmation on this by email or text. She said that was not possible. I said I would like to contact Manchett recovery and confirm this informatikn they have my car, so requested to provide contact details. She put me on hold for a long time and put me on contact with manager josh. He admitted they messed up the whole thing and the car was not collected at all. 8.10am he said I have been put through to different department and my car will be recovered asap. Someone will come and collect car keys from my house and recover the car asap. 9.10am not heard a thing yet. Calling insurance again. I took out the car insurance but they are busy blaming each other and nothing happening.