On 25/6/21 I lost my Jeep in a flood. On 28/6/21 Esure wrote it off, advised to clear it and collection by Copart imminent. Asked for a review and I did a positive one, swift, efficient etc. Copart never came. Then an email to say another company was coming to assess my car and a link was sent asking me to photograph damage. No visible damage, water in the engine! Told it would be collected 18/7/21. I did not take the offer of a rental as the Jeep is used on the farm and I need a truck, I have other cars. BIG mistake. Now no pressure on esure to resolve my case as no money to be saved. Nobody came on 18/7/21 for the Jeep. I have always got to initiate contact as nobody has ever contacted me from esure, ever, by telephone. Each time I speak online I'm told it will be sent to the person dealing (no name ever given) and they will be in contact. They never do, they never have. I noticed on Twitter, which I don't use, they said rather than complain, contact the CEO direct and we will resolve and gave an email. I emailed them and yes, the reply was somebody has to speak to somebody else about this. I still have had no contact. On the basis of writing it off and needing a truck for farming I went out and bought another truck anyway. If this is how you treat your customers, you do not deserve to run a business. Shameful, ignorant, neglectful and just not British in dealings. Avoid if you care about being treated correctly in your time of need!