Had to claim on HE policy as boiler was not working, starts and stops. They sent someone who looked but did not check boiler, turned it on, it was working at that moment. Went away, but boiler just stopped working a few days later. This time we had to wait 3 days for them to come and check, then waited another 4 days for a part but a day after they supposed to have fixed it, it stopped working again. Called insurance company, they assured me the engineer would call next morning. No one showed, when called insurance co, they never even booked the job in!! Now we have to wait two more days for someone to check what is wrong. Nightmare when there's someone who is disabled and needs heating and hotwater... so much for prioritising vulnerable people, don't believe it, just rubbish. I won't use this insurance company again.