its not that the staff are terrible or rude ! they are lovely but not trained well by the company. I was quoted £400 for renewal on around the 7-9 sept and a very lovely lady matched to £4000 and I said, i need to decide to pay full amount or monthly. she told me I do not have to pay immediately as I was deciding to pay the full amount or monthly. so she told me to call back 6th October and she will hold that quote for me. just rang up and she did not put the quote in the system as promised. I am so gutted as this is a crazxy amount to pay for a ar that is 21 years old and I have never claimed in my 30 years driving