I submitted a claim for flood damage to my property 4 weeks ago and esure passed by case onto Sedgwick who are absolutely awful. They didn't process my claim initially, then the loss adjustor was off sick the second loss adjustor did not include 2 of my carpets the main part of my claim. He lied saying that my lounge carpet was to be cleaned, when he had written that it had to be dry cleaned. I know this because an inexperienced call handler read his report to me. when I lodged a formal complaint I was advised that they would get someone else to examine my carpets. No one contacted me. They have offered me a cash settlement which no where near covers the damage, I refused. I'm still waiting for my case manager to contact me 4 weeks later. They refused to lift my hall laminate despite the manufacturer stating that it needs to be lifted. I have started communicating by email and not phoning as they never get back to me and I will have documentation of all my communications should I need to contact the ombudsman.