No customer service. Put in a claim for a car accident (not my fault) have heard absolutely nothing, no updates. It seems to be me chasing them for updates. Finally recieved an email today where they have taken excess from my own policy when I’m sure if I’m not to blame the other drivers insurance should be paying for this? I also have a courtesy car through Esure and now am sitting on hold (50mins so far) waiting to speak to someone to get some clarity as to why my excess has been taken and to ensure the courtesy car payments are covered by the other persons insurance Get it together Esure. Quite a shame as I’ve been with them a while. Unfortunately they’ve failed at the most important part