I thought this insurance company was a reputable company but unfortunately it really isn’t. Had a crash a week ago today unfortunately I’m still waiting for a courtesy car the customer service line I’ve called more than 12 occasions to be put on hold then put through to another call centre operator that then asks for all information again repeatedly. I would of given zero stars for this but that’s not an option also the garages that they use to repair my car are also just as useless I’ve called them on a number of occasions to be told they don’t have any cars available (Gemini Arc ) so then was told they would outsource a vehicle from enterprise cars , Gemini gave me a reference number to give enterprise a call and quote this reference enterprise didn’t have a clue about the reservation so I’m still stuck getting Uber’s everywhere I still have to work and take my children go school and have been offered nothing . If I were you reading this I’d take note and stay away from both Esure and Gemini arc garages your wasting money using these companies