After many years with esure, this is definitely my last. The one time I have to make a claim, they are completely useless at anything. My car was undriveable after an accident and recovered by the police and despite their aim to get you a courtesy car within 2 days, they fail to tell you that you can only have one when the repair shop get your car. Over a week later and despite being on hold everyday for over an hour to be told it's being collected that day, the car is still at the recovery yard and no contact has been made to collect. Every advisor says the same thing, they can't put a date or commitment on anything. So in short, esure are great until you have a claim. If you are thinking about using them, just AVOID.