I am currently waiting a claim which I thought was going g through to be told ( after waiting 2hrs 45 mins on the phone that none of my uploads hadn’t gone through and to disregard the text of it being written off , the settlement offer , and asking for my finance settlement . I’ve been waiting a week with no correspondence and the first call being over and hour and this last one today . 2 hours 49 mins . I was told a link would be sent so I would have to start again with my claim and uploading pics and the link hasn’t been sent so I may have to call again and wait another 3 hours . I sent 3 emails which have never been answered or acknowledged .