ZERO CUSTOMER SERVICE I was injured by a Esure customer and Esure called me at home and admitted full liability the same day. I was hit at 50mph.They agreed to fix my car 10 weeks ago and its still not fixed. More importantly and despite their medico expert putting in a report that i need physio to 11 injuries. But still they have not sent me for physio. I phone very day and ask for someone to help me and they say that person isnt in or has logged out. I was told by Simon Marsh that they had a panel of hospitals and physios which i could access once i was examined by their medical expert. That was 5 weeks ago and they have delayed in helping me This is shambolic they just keep ignoring you and hope you will go away they are burying their head in the sand. They have left me no option other than to take the person who smashed into me to court. I feel sorry for the driver but his insurance company will not speak to me and he is now going to court unless hes got a lot of money to pay me off he has made a big mistake dealing with esure it could cost him the ability to get a loan or mortgage in future and he is only 17. Look at Esure company trading very worrying Avoid Esure at all costs it is not good for your financial physical or mental health Scott Friery