This company is the worst of the worst car insurance's I've ever used in 30 years, they are disorganised, don't care about any problems you have with your car, but will make sure they take money from you for doing nothing. Someone crashed into my car and Esure customer service and engineers have left me to go out and hire my own car, and I had full insurance cover, plus not even fixed my car, and this all cost me over £3000 for 3 years of insuring my car with them, and with no claims for 3 years until someone crashed into me. WHAT EVER YOU DO, DO NOT USE THIS COMPANY, BECAUSE YOU WILL REGRET IT. if I could give them 1 out of 10, I would give them minus 10.