One star is too many but you have to put 1!! Dont have a car acident as you end up doing there work for them - hears how it goes, (short version) 1 Report claim to esure - then they tell you the hire car company and repair company with call you to arrange 2. Repair company (KC) send you a text to call, you call and get an answer phone message and leave a message, they send you another text to say give them a call, you call and get an answer phone message and you leave a message again, they then send you a text.... (your getting the picture round in circles) eventually you speak to some one and arrange for your car to be booked in (booked in..huray) 3. you dont hear anything from those wonderful people at Kindertons, (ring up KC and cancel because you dont have a car except you get into the circle again of messages, text messages etc etc) you then chase Esure to chase Kindertons, Esure then chase Kindertons and confirm your contact no, Kindertons then leave a message on the wrong phone number (home rather than mobile) and the circle continues 4. you then speak to Kinddertons who want you to explian about your acident again! you ask why do i have to explain this again to you when you are not my insurance comapany and a hire car company? surley Esure should provide this has they have agreed to the claim! they then say book your car in again with the rapairer becuase we cant organise a car until you do so, but you will need 3 peices of information before a car will be handed over (photo ID FAIRENOUGH, Utility bill for proof of address, FAIRENOUGH, F5 document for the car going in for repair WHAT! what does this have to do with hiring a car i say? answer wait for it - to prove you are the owner of the car, are your joking!!!!! Esure you did tell them i am insured didnt you.... 5 enough! why am i doing the work hear? i pay Esure to provide me with a service and i have to do there work..... How do we improve this....hmmmm lets think what will be best for the customer? SIMPLE SOLUTION ESURE - i ring to report a claim, you say sorry to hear about that, leave it with us and i will book your car in and arrange a hire car what dates would be conveient? call back with confirmation that car and hire car will be delivered on X date and what documents will be needed to hand over the hire car as we have all the other details including that you are the registarted keeper of the car which is insured.... simple good customer service - easy really.....