Six months after I made my claim I am still waiting for it to be resolved. I have been out of pocket since this date and when I inquired as to the progress I was lied to by the operative and told that they hadn't been able to find the other party. This was contrary to the fact that I had been to the Police who had provided them with the details at the start and 2 months ago Esure had told me that they had passed my claim to Irwin Mitchell solicitors. This delay will inevitably affect my ability to source authentic car insurance when my renewal is due. Esure are nothing but liars and cheats. A One star rating is one star more than they deserve. Do not use esure.