I can't put into words the EXCEPTIONAL customer service i was given by a member of the Manchester team when i got through to CRAIG LEWTAS (I only hope i got his surname right). To confirm this EXCEPTIONAL individual works for Jonathan Rettig who should be extremely proud that Craig is one of his direct reports. Craig was OUTSTANDING in his attitude, completely customer driven and motivated by customer satisfaction to which i have never, ever experienced such behavior displayed by this individual called Craig. This simple phone call made me right this review and further communications into the company as i was completely driven to do something for Craig as he spent a great deal of his time doing something for me. I don't need to wish Craig the very best of luck for the future, as i believe he is the future of esure and the CEO should recognise this guy with a role in delivering exceptional customer service to new entrants within the organisation. In my life i have never had an urge to recognise someone other than saying thanks for your hard work. This experience made me write this review because Craig made a huge difference to me when dealing with the most boring subject in the world-Car Insurance. Now that's AMAZING. Thank you Craig and Thank you Jonathan