I have been impressed with Esure in the past and renewed with them for a number of years. Due to the hike in premium I wanted to see if I could alter cover to reduce costs and stay. Something has changed this year and due to poor service whilst trying my best to renegotiate my premium by trying to remove recovery cover, I have gone elsewhere. I'm not a technofobe and am quite happy to work with an online product. I initially tried to change my cover at renewal myself via my online account as indicated I could. No joy. I spoke on the live chat, assume it was a human, and couldn't get any sense out of them. Rang to speak to someone at call centre and was advised that as my account had migrated to an online account I had to speak to someone online. Back to Live Chat. Eventually found out how much I could save by removing recovery cover but was advised I would have to pay it at renewal and then they would change it and refund me. Really !! Cancelled my renewal which was actioned as I have been receiving emails reminding me my insurance needs renewing. Today I got an email thanking me for renewing. Back to live chat. It was sent in error. No apology. Feels like Esure are making changes in the way they operate and the technology they use. Nothing wrong with that. I really hope my issues are teething problems and no matter how much technology advances a human touch or at least a human tone can be regained. Hoping others have a better experience.