Contents insurance: The aftermath of a burglary is traumatic enough without the added struggle of an insurance claim stuck in perpetual delay. With esure, my expectations of a supportive and efficient claims process were quickly dashed. Despite promptly providing a mountain of documentation, my claim has been met with nothing but vagueness and stalling for an excruciating 2.5 months. Attempts to expedite the process, including an internal complaint, have led nowhere, leaving me in a state of frustration and helplessness. This ordeal has not only tested my patience but has fundamentally shaken my trust in esure's ability to support its customers in times of need.