Esure: Well they emailed me to ask for my view so here it goes: I've been with esure for three years and renewed for a fourth. Once they quoted me for the renewal, I called to discuss removing my named driver and they charged me for the original quote and processed a partial refund for the difference without the named driver. I then got an email confirming my renewal. Four days later, I got another email saying they cancelled my policy which came as quite a shock as they took my money. I called them to find out why and they said that the lady who renewed my policy on the phone had processed my partial refund before charging me the full amount and so their system didn't pick up the fact that I paid for the renewal so they just cancelled my policy. I was told that they couldn't amend the error on the system and instead I had to create a brand new policy, pay for it (much more than my original quote) and wait for the original refund and the new refund for this new quote. As well as that, I was assured that I would keep my three years of no claims discount. This was two weeks ago and to date I have yet to receive my no claims discount or my refund which amounts to £105.88 plus a gesture credit of £30. Ideally, they wouldn't have cancelled my original policy. Furthermore, they should have corrected the error and reactivated my original policy as well as refunding me the difference in the over charge within the same week. They were fine for three years but this series of issues is a huge disappointment