My partner had a child run out from between 2 parked cars as he was passing at 7mph. The child was 3.5 yrs old unsupervized and bounced off the passenger door of our car. Police involved and no action was taken due to parents, witnesses and cctv of neighbours proved it wasnt my partners fault whatsoever. No claim was put in against him, he hasnt heard a thing until esure has sent him a quote for DOUBLE his policy charge, its taken 3 whole weeks of ridiculous phonecalls ( kept on hold for nearly 2 hours only to be fobbed off in a 60 second reply by a woman CA) now he has had an email explaining why his policy has doubled - the case will be left open for 2 years, waiting for police report, considering this happened 11.5 months ago they are talking BS ! He has protected no claims fully comp policy and NEVER heard anything since the accident from police ,insurers etc because he didnt cause the accident at all so no claims on insurance or charges by police. He did everything by the book as requested by police and insurers esure even sent an investigator out to measure up and see where the accident happened! Had email from them to say everything was fine and no further action was going to happen, case closed. My partner even took photos of the scene straight away on his phone for police to see. Police actually commended him for being so thorough and photos were a great help. Car is in excellent condition, mot'd taxed fully comp and protected, police breathylized him and drugs tested him( routine) and he passed with flying colours. He doesnt drink smoke or do drugs, a biker for 38 yrs without any convictions points or accidents and very aware of the roads and surroundings ( police praised him for his excellent road awareness) Now, as his partner and furious with esure, i am going to take this as far as i can go starting with the ombudsman. I will not allow this company to rip off law abiding people who make sure they pay insurance premiums,tax, mot and maintain their vehicles without fail to be legal on the road. I am on a mission now to resolve this legally whatever it takes. PLEASE AVOID ESURE FOR CAR INSURANCE- ABSOLUTE DISGRACEFULL COMPANY. IGNORANT, RIP OFF MERCHANTS, 1 STAR IS TOO GOOD FOR THIS COMPANY, THEY DESERVE TO BE ELLIMINATED FROM PROVIDING ANY KIND OF INSURANCE.