1 star is generous!! I’ve been a customer of esures for years all I can say to anyone considering taking a policy out with them is AVOID AT ALL COSTS!!!!! ! I recently made a minor claim with esure it was for a new key (due to my car being stolen) 7 months have passed and I’ve still not seen my car! No update from them other than to basically say “thanks for your patience we will look into this” - you can’t actually complain to a human it’s all to be done via email! Customer service is honestly the worst I have ever experienced. Rude call centre staff. No replies to emails. The issue has got so bad I’ve had to contact the ombudsman to try and get my car back!!