Terrible car insurance company. A drunk driver wrote off my parked car back in May, and since then Esure have been incompetent and 90% of the representatives I have spoken to have had no idea what they are doing or how to advise me. One example of this is I got told last week that I would get my money back from the liable party on Monday just gone, upon speaking to another advisor today, they've told me that I have to go directly to the third party to claim my money back as they can't do this themselves! You can't get any more wrong than that! I have had to chase every single update via live chat and have not had one phone call since the accident. I had to chase up getting my written-off car removed from the side of my street (I got it towed home, not Esure!) as no one had the process issued - it took them 3-4 weeks to remove it to a compound and to get it assessed and deemed written off (it was VERY obviously written-off!). Originally, I got told by a representative that I had to contact the third party insurers myself to tell them about the accident, rather than them! Then the next person I spoke to said this was incorrect and they finally got in touch with the liable party. It has been an absolute shambles of a process, and I will never be using Esure for my car insurance again - as insurance is not a word I can use to describe them!