Had a accident from the rear and was forced to make a claim and pay for the excess as they said my car wouldn't be repaired until the third party admitted liability. Esure said I would get the money back (which I didn't). In the End as Esure's Lawyers (Keoghs) couldn't be bothered to fight on my behalf they decided without my attention that it was my fault which I don't understand how as I was travelling forward. So the claim went against me, I lost my no claims and they tried to up my policy from £500 to £2500 (per year). Awful company do not use them......Crooks.