On holiday in Barbados, we were tipped out of a 2 seat kayak by a wave - no problem except my wife lost her glasses. Went to Specsavers to order replacement on 8 Mar 17 (took advantage of Specsavers offer to buy one get one free - second air cost £60 because of extras, first pair cost £353). Contacted esure on 9 Mar 17 to see if loss was covered. Phone was answered quickly, but claims handler insufficiently knowledgeable, so promised to call back. Called back within 30 mins by Craig, who took all the details and said he would send a cheque for £253 (cost of first pair of glasses less £100 excess). No proofs or receipts required. Cheque arrived on 13 Mar 17. I could not ask for a better service.