I insured with esure they appeared to give a good deal. When I got the policy documents through they had charged for things that I had not asked for and not included my NCD protection which I had requested. I proceeded to phone them to try and get through but their phone lines were always busy. By the time I did manage to speak with someone the 14 cooling off period had passed and they refused to make any changes despite there being no claims. I wish I had gone with Liverpool Victoria who, although were a little more expensive, but have always resolved any issues positively. I have been forced to leave them due this paying a hefty £55 cancellation fee.