We're to I start! Worst company I have ever been insured with in my life and I have been with a lot of insurance company's over the years! Am going to keep this short so that people listen to my complaint about this company...DO NOT GET INSURED WITH THESE! they seemed fair when I rang up to get insured and were close to been the cheapest and I chose them because of there customer service when I was going to get insured! I rang and got a quote for me Mercedes Benz and they offered me on two occasions 30% discount, when I rang up the third time to say I am at the dealership and the cars ready to go they said this is false information and I am not aloud it, after going round in many circles they decided to give me the 30% off and said sorry. After 4 weeks of being insured with them my car and many other cars in my street got there windows smashed, I rang esure on multiple occasions about the windows on my car and they said if I pay £100 to autoglass I am covered for all my windows and for the damage done to my car off the glass and it won't effect my no claims neither my insurance. Now baring this in mind three people told me the same story from esure I book my car in a autoglass. I ring esure a fourth time to see if my car can get recovered till autoglass can get me a time slot and so my car is safe and secure and due to the fourth phone call they decided to change there mind after 1 hour and 35 minutes on the phone that I am not insured for all windows and would have to put in a claim that will effect my no claims and insurance. On top of all of the lies and being misled they tell me since my car isn't secure and safe that it's not insured. Take my advice! Stay well away.