Right so after years with Direct Line and Admiral i chose to switch to a cheaper insurance provider, and i regret signing up with Esure. In a nutshell I spoke to call centre operative who was so strict, did not understand my situation, did not assist, and said "you have said over the phone this will be noted and you cant go back on it". SADLY the supervisor who i spoke to after said the same. The long story - All i called up for was to see if i could change the address where my car could be kept. Past 2 months, I got married, brought a house (so money is not spare). My previous house is still owned by family. The first operative said how many days will the car be there, i said 3 and 3 at new address. He said no, there are 7 days a week, where will it be? I said okay 3 days old address and 4 days new address. That is when he then read of a nazi script. Kept saying that my call is recorded it and i have basically confirmed it. Because i have the option at keeping at both addresses, i did not want to pay alot when i don't need to. Both addresses are near to each other. But the first operative Alex did not let it go. After being very calm i asked to speak to a superviser she only issued the same stance. This is straight out of the park Esure policy to instruct their staff like this. They kept saying the call is recorded, but i didnt even say anything incriminating, i didnt confess to a crime, my car was not broken or damaged or anything. If that is how they treat customers, how much more so their own staff? My wifes insurance Hastings, were fine only charged Admin fee, but Esure quoted £57. When i called up for my wife, Hastings were ever so friendly, happy and kind. I understand that there is sadly an "admin fee" i understand that some areas are more dangerous than others. BUT here is the point ESURE never asked if the car is kept in a garage, under CCTV, or anything like that. They were just after the money. In October someone went into the back of my car and they instructed IME law to handle the case, which they have done such a shambles and caused such stress. Strangely Esure don't use IME law now as Alex pointed out. I regret with a passion taking insurance with Esure. I'd rather go with a company i can trust. Sadly this is not one of them. Please reconsider.