For three days and for 2/3 times a day I have been trying to speak to somebody on their "Renewal Hotline" and have now given up. When you first ring the only contact you get is interminable recorded messages about what they do and adverts for their other services. You then get another recorded message of the options and what button to press to get the right "advisor" Having done all that, you are then put on hold listening to boring muzak, and every minute or two getting the same recorded message along the lines of "our advisors are extremely busy, your call is important to us" etc. This can go on for what seems like ever, the longest I waited was 11 mins before hanging up. The should rename this "service" the "Renewal Coldline"