I was an Esure customer till very recently but I will never take out a policy with them again and will advise my family and friends to avoid them at all costs!!! My experience started when a lorry crossed into my lane on a roundabout and totalled my car. When I got home and phoned Esure the women who took my call was good and caring but that's where it started and finished!!! My policy included a like for like courtesy car immediately after the incident. They never got back to me about my courtesy car for 48hrs!!!My car was a Ford Focus because I have a small child,wife and dog. The car they said they would provide was a Toyota Aygo!!!! When I explained this would be to small they said that's all I could get and that I would have to pay extra to get a larger car which I did at a tune of £5 a day!!! To make matters worse the rental company phoned me 72hrs later and informed me that I had to return the car as the insurance company would not be paying for the car past that day!!! I called Esure and they explained that because they had made me a cash offer as my car was a write off they did not have to pay for the courtesy car. I explained I needed a car for the next 3 days as I had work night shift in the emergency service and also put my child into nursery. They told me that I would just have to pay to keep the car myself!!! Which I did at £25 a day!!! The customer care and empathy displayed by Esure over my incident has left my with no confidence at all in this Insurance company!!!!