TO CUT A LONG STORY SHORT RENEWED MY CAR INSURANCE HALF WAY THROUGH THE YEAR, TOLD THE GENTLEMAN I DID NOT WANT ROAD SIDE ASSISTANCE BECAUSE I GOT A NEW CAR WHICH HAD A YEARS ROAD SIDE ASSISTANCE. WHEN I WENT TO RENEW MY CAR INSURANCE WITH YOU IT WAS NOT TOOK OFF, THE GENTLEMAN I SPOKE TO DID NOT KNOW WHAT HE WAS DOING HE TOLD ME TO PHONE THE DVLA UP BECAUSE HE SAID MY CAR WAS A 177 BRAKE HORSE POWER I WENT BACK TO CHECK AND MY CAR IS A 140 WHICH I TOLD HIM IT WAS, WHEN I PHONED BACK A YOUNG LADY CHANGED IT STRAIGHT AWAY FOR ME, YOUR COMPANY OWES ME £25 FOR HALF A YEAR ROAD COVERAGE. A GENTLEMAN CALLED CRAIG SAID I CANNOT GET IT BECAUSE I DID NOT SAY TO TAKE OFF THE ROAD SIDE COVER ON THE SECOND PHONE CALL IF THE MAN ON THE FIRST PHONE CALL KNEW WHAT HE WAS DOING THERE WOULD NOT BE A PROBLEM, THEY SAID THEY WOULD GET BACK TO ME BUT NO ONE HAS GOT INTOUCH WITH ME I THINK THIS IS DISGUSTING AS THEY DO NOT WANT TO GIVE ME MY £25 BACK, ANYONE WHO GOES WITH THIS COMPANY SHOULD BE WARY THEY DO NOT CARE ABOUT THE CUSTOMERS. MR A WATSON.