I got house insurance because it was cheapest on comparison website. Then they automatically renew at the end of the year but you cannot cancel online which forces you to call them. Their website is erratic. You can log on to one part of the website but not another unless you already have a policy with them. Again this forces you to phone them. There appears to be a drive for you to call them so I guess their sales people can engage you. If you are OK with that and can handle the sales pitch and you understand that cheap insurance is cheap for a reason then fine, you know what you are getting. If you want a better service then go to another insurer. I would not recommend eSure.