My wife is currently with Esure (for now) and back in 2015 she had an accident where a van cut across her on a roundabout and damaged her car as well as injuring my wife. My wife explained to Esure that she wasn't at fault and provided Esure with all the information they required. As the guilty party insuranc did not respond to Esure within the timescale, they (Esure) automatically put the claim down as a 50/50 resulting in my wifes monthly premiums rocketing through no fault of her own. There was no communication made to my wife regards this and we found out due to noticing the monthly payments as she didn't receive any renewal documents. My wife did question this and as usual to date, no return communication made to my wife. Terrible support to their own paying customers.