I rang eSure this morning to take out a car insurance policy after receiving an online quote which was almost £120 cheaper (annual price). My call was answered by a gentleman who identified himself as "Matthew" from "Operations." Matthew appeared to be having a bad day and there was nothing unfriendly in his tone and he sounded quite standoff-ish with no please and thank you- basic customer service skills Matthew! I didn't have the quote reference number to hand and Matthew seemed reluctant to do his job and track my quote. Eventually he agreed and traced my quote within seconds (!) and asked me for the quote price to the penny- if I had that information then why would I not have saved Matthew and myself the trouble and given him my quote reference number?!!?! I then asked to speak to his Supervisor and he disappeared for a few minutes... Probably just left me on hold and listened to me breathing!! He then came back after several minutes to advise there were no Supervisors on the floor and that someone would call back within four days! What Matthew failed to understand is that my car insurance was due in several days and as a paying customer- I don't want to wait 4 days for a call back! Working in a Governance Dept. I would like to advise eSure (for free!) it is poor practice to make a customer wait 4 days to make a complaint!! Anyhow, eSure, if you would like to listen to the call, I made it this morning (09/01/18) at approximately 11:00hrs. you'll be unhappy to know I am staying with my current insurance company who are dearer than you, BUT, offer a much more happier and friendlier customer service and I'd be happy to pay them more rather than give you my hard earned money. Have a good day.